1. Order Processing

After you place an order, we process and prepare it for shipment. Orders are normally processed after the order details have been verified.

• Please make sure your name, phone number and delivery address are correct.
• We may contact you to confirm your order when necessary.
• Processing time may vary depending on product availability.

2. Delivery Across Pakistan

Apni Dokaan aims to provide delivery services across Pakistan through available courier and logistics services.

Delivery availability may vary depending on the destination, courier coverage and product.

3. Estimated Delivery Time

Remote areas may require additional delivery time. Delays can also occur due to weather, public holidays, courier issues or circumstances outside our control.

4. Shipping Charges

Shipping charges, if applicable, may depend on the delivery location, product, order size and available shipping service.

The applicable shipping charge will be displayed during checkout or communicated before order confirmation where necessary.

5. Cash on Delivery

Cash on Delivery may be available for eligible products and locations.

Availability of Cash on Delivery may vary based on the delivery address, product and other order conditions.

6. Order Tracking

Where tracking information is provided by the courier, customers may receive tracking details after their order has been dispatched.

Tracking updates are provided by the relevant courier and may take some time to appear after shipment.

7. Delivery Attempts

Customers should provide a valid phone number and remain available to receive the order.

• Please ensure someone is available at the delivery address.
• Courier services may make one or more delivery attempts.
• Failure to receive an order may result in return to sender.
• Additional charges may apply in certain re-delivery situations.

8. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information.

If an incorrect or incomplete address or phone number is provided, delivery may be delayed or the parcel may be returned to us.

9. Delayed or Lost Shipments

While we work with delivery partners to provide reliable shipping, delays can sometimes occur due to circumstances beyond our control.

If you believe your order has been significantly delayed or lost, please contact customer support with your order number so we can assist you.

10. Damaged Package

If your package appears visibly damaged when delivered, please document the condition of the package and contact us as soon as possible.

For damaged, missing or incorrect items, please refer to our Returns & Refunds Policy.