1. Our Returns Policy

At Apni Dokaan, we want customers to receive their orders in good condition and as described on the product listing.

If you receive a damaged, defective or incorrect product, please contact us as soon as possible so that we can review the issue and determine the appropriate solution.

2. When Can You Request a Return?

A return request may be considered in situations such as:

• The product arrived damaged.
• You received a different product from what you ordered.
• The product is defective or not functioning as described.
• Important parts or accessories are missing.
• The product does not reasonably match its listing description.

3. Return Request Time

Some products may have different return conditions because of their nature, hygiene requirements, customization or other applicable restrictions.

4. Products That May Not Be Returnable

Certain products may not be eligible for return, including products that are:

• Used, damaged or altered after delivery by the customer.
• Missing original packaging or essential accessories where required.
• Customized or personalized, where applicable.
• Subject to hygiene or safety restrictions.
• Clearly identified as non-returnable on the product listing.

5. Condition of Returned Products

Approved returns should generally be returned in their original condition, together with original packaging, accessories and other included items, unless we instruct otherwise.

Products that have been used, altered or damaged after delivery may not qualify for a return.

6. Return Shipping

Return shipping arrangements and responsibility for return shipping costs may depend on the reason for the return and the outcome of our review.

Please contact us before sending a product back. Do not ship a return without receiving return instructions from our support team.

7. Refunds

If a return is approved and a refund is applicable, the refund will be processed according to the circumstances of the order and the payment method used.

Refund processing time may vary depending on the payment method or financial service provider.

8. Cash on Delivery Orders

For Cash on Delivery orders, refund arrangements may require additional information from the customer, such as suitable payment details for processing an approved refund.

Our support team will provide the relevant instructions when a refund is approved.

9. Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect product, please contact us with your order details and clear photographs of the product and packaging.

Photographs or other information may be required to help us investigate and resolve the issue.

10. Exchange

Product exchanges may be offered where appropriate and subject to product availability.

If the requested replacement is unavailable, another appropriate resolution may be offered where applicable.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation may not be possible once an order has been dispatched or handed over to the courier.

12. How to Request a Return or Refund

To request assistance, please provide:

• Your order number
• Your name and contact number
• The reason for the return or refund request
• Photos or other evidence where relevant

Our team will review the request and provide the next steps.

13. Policy Changes

Apni Dokaan may update this Returns & Refunds Policy from time to time. Any updated version will be posted on this page with a revised “Last Updated” date.